Meet Jennifer
Jennifer Berlin is the owner and operator of Lily's House, LLC of Berwick, Pennsylvania.
Jennifer’s passionate love of all animals during her childhood led to a life-long desire to work
with them at any opportunity. She was fortunate to be employed by a local veterinarian as an
assistant and kennel attendant throughout her high school years. Years later, Jennifer began
working for a larger veterinary practice as a technician.
Then in 2003, after successfully completing the Master All Breed Grooming Program at Pennsylvania Academy of Pet Grooming, she founded Lily‘s House of Grooming. 19 years later, in the spring of 2022, Jennifer
successfully completed her Certified Professional Dog Trainers certification through Catch
Canine Trainers Academy. She now is able to offer private and group dog training sessions,
teaching positive reinforcement training to her clients. Jennifer is thrilled to be expanding her
grooming business to include dog training and is rebranding her business to Lily’s House.
In addition to her certifications, Jennifer is a proud member of the following pet welfare
organizations:
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Association of Professional Dog Trainers (APDT)
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International Association of Animal Behavior Consultants (IAABC)
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The Pet Professional Guild (PPG)
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American Kennel Club (AKC)
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National Dog Groomers Association of America (NDGAA)
Jennifer volunteers at Animal Resource Center (ARC) and supports PA Pets and Haven 2 Home. Her dreams for the future include moving her grooming and training services to a new location, where she can then begin to offer dog daycare.
Look for this exciting addition in the near future!
Kindness, Always.
At Lily’s House, we believe that every dog should have a loving and caring home. This can be achieved by educating owners on how to teach their dog while using humane methods.
We use LIMA, or “least intrusive, minimally aversive” strategies when handling and training.
“LIMA describes a trainer or behavior consultant who uses the least intrusive, minimally aversive strategy out of a set of humane and effective tactics likely to succeed in achieving a training or behavior change objective with minimal risk of producing aversive side effects. LIMA adherence also requires consultants to be adequately educated and skilled in order to ensure that the least intrusive and aversive procedure is used.
LIMA does not justify the use of punishment in lieu of other effective interventions and strategies. In the vast majority of cases, desired behavior change can be affected by focusing on the animal’s environment, physical well-being, and operant and classical interventions such as differential reinforcement of an alternative behavior, desensitization, and counter- conditioning.”
-Association of Professional Dog Trainers - APDT.COM
In other words, it’s not necessary to use e-collars, prong, choke, shock, or spray collars to train your dog. Furthermore, you don’t need to constantly feed your dog as you are working with them. Treats and toys are absolutely great motivators to train with, but you don’t need to utilize them forever.
Your commitment to working with your dog daily is what creates a solid bond and a great learner in them. This foundation in your relationship with your dog will give you many years of peace, love, and enjoyment together.
Policies
Lily’s House requires that a pet parent is reachable by phone during the time of their service.
This is needed in the event of an emergency or if any questions or necessary changes must be
communicated. If a change in service needs to be made, Lily’s House will wait no more than 15
minutes to receive a return call from the client before making the decision about what service
changes will be implemented or avoided, with the best interest of the pet and at the cost of the
owner.
Vaccination Policy
All vaccinations MUST be up to date. We do not make any exceptions. This is for the safety of
your pet and our staff. We do not allow animals to come within 72 hours from the time they
are vaccinated for services. Required vaccines for dogs are Rabies, DHLPP and Bordetella.
Required vaccines for cats are Rabies and FVRCP. Please have the vaccination record with you on
the first visit to Lily’s House.
Flea Policy
Owners are encouraged to use a product recommended by their veterinarian for flea
prevention. If a pet comes to Lily’s House carrying fleas, Capstar will be given to the pet at the
owner’s expense.
Cancellation Policy
Cancellations must be made 24 hours in advance. You will be charged for half the amount of
the visit if canceling with less than 24 hours. We do not accept same day rescheduling.
Rescheduling on the same day will be deemed a cancellation and you will be charged half the
amount of the scheduled visit.
Sitting Fee
Owners must collect their pet within 30 minutes of the established pick-up time. A sitting fee
of $10 per 30 minutes will be charged for any uncollected pets.
Aggressive Pets
The safety of both your pet and our staff are of most importance at Lily’s House. Please inform us
prior to your pet’s appointment of any past aggression issues. We can be best prepared if we
are made aware ahead of time. We will then work with your pet accordingly and to the best of
our ability without causing any further stress. If your dog or cat is so traumatized or stressed
with the process, we will stop service and recommend you speak with your veterinarian about
medication to calm your pet so he could be groomed safely. You will only be charged for the
amount of work accomplished to that point.
Senior Pets
At Lily’s House, we will use extra care and patience for the senior pet, as grooming can be more
stressful for them. Your senior pet will be groomed for comfort and cleanliness keeping the
best interest of the pet first. We reserve the right to stop at any time if it is necessary. We will
not be held responsible for any reaction due to the mental or physical stress of grooming a
senior pet.
Matted Pets
De-matting the coat is very difficult for both the pet and the groomer. There is greater risk for
nicks, cuts, and abrasions with the process. Heavy matting can trap moisture near the pet’s
skin allowing mold and bacteria to grow leaving skin irritations. The de-matted pet will almost
always experience one or more of the following itchiness, skin redness, self-inflicted irritations,
abrasions, and lack of hair regrowth. Shaved pets are at risk of sunburn until a sufficient amount
of hair grows back to protect the skin. Some pets will show behavioral changes for a brief
period after as well.
At Lily’s House, we will only once de-mat a pet’s coat in order to make it comfortable and to
start re-building the coat. After the de-matting process, you should be able to maintain the
pet’s coat between grooming appointments. De-matting will be an additional charge. Lily’s
House reserves the right to refuse grooming if your pet becomes heavily matted again.
Daycare Policy
All dogs must pass an assessment test for health and temperament. They must be spayed or
neutered after 10 months of age in order to qualify for daycare.